Privacy Policy

Personal Information You Provide

When you create an account or use our Service, we may collect the following information:

• Name, email address, phone number, and mailing address
• Payment and billing information (processed securely via Stripe)
• Pickup and delivery addresses
• Service preferences and special instructions
• Communications you send to us (support tickets, feedback, etc.)

We use the information we collect for the following purposes:

• Providing the Service — Processing orders, scheduling pickups and deliveries, washing and folding your garments, and managing your account.
• Communication — Sending order confirmations, delivery updates, receipts, and responding to your inquiries.
• Improvement — Analyzing usage patterns to improve our Service, develop new features, and enhance the user experience.
• Marketing — Sending promotional materials and special offers, with your consent. You may opt out at any time.
• Safety & Security — Detecting and preventing fraud, abuse, and security incidents.
• Legal Compliance — Complying with applicable laws, regulations, and legal processes.

We do not sell your personal information. We may share your information with:

• Service Providers — Third-party vendors who help us operate our business (payment processors, delivery logistics, cloud hosting, analytics).
• Drivers & Staff — Our pickup and delivery personnel receive only the information necessary to complete your order (name, address, special instructions).
• Legal Requirements — When required by law, regulation, or legal process, or to protect the rights, property, or safety of PrimeWash, our users, or others.
• Business Transfers — In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure payment processing through PCI-compliant providers
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Secure data backup and disaster recovery procedures

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences
• Understand how you use our Service
• Deliver relevant advertising and measure its effectiveness
• Analyze traffic and usage trends

Depending on your location, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal data we hold about you.
• Correction — Request correction of inaccurate or incomplete data.
• Deletion — Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out — Unsubscribe from marketing emails at any time using the link in any email.
• Data Portability — Request your data in a structured, machine-readable format.
• Withdraw Consent — Where processing is based on consent, you may withdraw it at any time.

We retain your personal information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for a limited period to comply with legal obligations, resolve disputes, and enforce our agreements. Anonymized and aggregated data may be retained indefinitely for analytics purposes.

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on the Service and updating the “Last updated” date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Address: 247 West 35th St, Suite 405, New York, NY 10001
• Phone: (212) 555-0147